UEA8 Privacy Policy — Personal Data Protection for Malaysian Members

UEA8 collects various types of personal information necessary to provide a safe, efficient and responsible service to all members. We only collect data that is genuinely required and do not gather information that is irrelevant to the operation of our platform.

The main categories of data we collect are as follows:

Your personal data is collected through several channels when you interact with the UEA8 platform. We want you to understand exactly how and when your data is collected so there are no surprises.

• During Account Registration: You directly provide basic information such as your name, email, and phone number when filling in the UEA8 registration form. This is the most fundamental data required to create your account.
• During Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, transaction details such as amount, payment method and transaction time are automatically recorded for financial record-keeping and fraud prevention purposes.
• During Platform Use: Your gaming activity — including game preferences, bet amounts, session duration, and usage patterns — is automatically recorded by our system. This data is used for user experience improvement and responsible gaming programmes.
• Through Cookies and Tracking Technologies: As described in section 6, the UEA8 platform uses cookies and similar technologies to enhance the user experience and collect usage statistics that do not identify individual users.
• During Customer Support Interactions: When you contact the UEA8 support team via live chat, email or WhatsApp, the content of that communication is recorded for service quality purposes and for future reference should the same issue arise again.
• From Approved Third-Party Sources: In some cases, we may receive information about you from payment service providers or identity verification providers working with UEA8, solely for verification purposes.

UEA8 uses collected personal data for legitimate and specific purposes. We do not use your data for any purpose other than those stated below, unless with your consent or as required by law.

• Account Management: Creating, managing and maintaining your UEA8 account, including registration processing, identity verification, password resets and account information updates.
• Transaction Processing: Processing all deposits and withdrawals made through accepted Malaysian payment methods, ensuring every transaction is handled accurately and within the stipulated timeframe.
• Platform Security & Fraud Prevention: To identify and prevent fraudulent activity, money laundering, account misuse, or any activity that violates UEA8's Terms & Conditions. This includes monitoring for unusual login patterns and detecting access from new devices or locations.
• Legal Compliance: Fulfilling applicable legal obligations, including reporting requirements under anti-money laundering laws, financial record retention, and responding to legitimate requests from authorities.
• Service Improvement: Analysing aggregate platform usage patterns (not individual behaviour) to identify areas for improvement, new games or features to be added, and technical issues to be resolved.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal approvals, security alerts, and significant policy updates.
• Responsible Gaming: Monitoring playing patterns to identify members who may need support related to responsible gambling, in line with UEA8's commitment to member well-being.
• Marketing Communications (With Consent): With your consent, we may send you information about promotions, bonuses and new offers at UEA8 that may interest you. You may withdraw this consent at any time through your account settings or by contacting our support team.

UEA8 does not sell, rent or disclose members' personal information to third parties for commercial purposes. However, there are limited circumstances where we need to share certain information with trusted third parties to keep our platform operating effectively:

• Payment Service Providers: Required transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banks supporting FPX solely for the purpose of processing your requested transactions. These providers are subject to their own privacy policies and strict confidentiality agreements with UEA8.
• Game Providers: To allow you to access games from third-party providers within the UEA8 platform, minimum required information such as a player session ID may be shared with the relevant game provider. Game providers partnering with UEA8 are licensed companies with their own privacy policies.
• Competent Authorities: UEA8 may disclose personal information to law enforcement agencies, regulators, or relevant government bodies when required by law, court order, or valid regulatory obligation. We will notify you of any such disclosure where permitted by law to do so.
• Technical Support Service Providers: Technical infrastructure providers and cloud service providers used by UEA8 may have access to data stored within their systems as part of service delivery. All such providers are subject to strict data processing agreements requiring them to maintain security and privacy standards equivalent to those of UEA8.

Protecting members' personal data from unauthorised access, loss, or disclosure is among UEA8's highest priorities. We continuously invest in the latest security infrastructure and practices to ensure your data remains safe at all times.

Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and UEA8's servers is encrypted using industry-standard 256-bit SSL/TLS protocol, ensuring that no third party can intercept or read your data in transit.
• Stored Data Encryption: Sensitive data stored in the UEA8 database — including financial information and passwords (stored in hashed form, not plain text) — is encrypted using strong encryption algorithms.
• Layered Access Control: Access to member data within UEA8's internal systems is strictly limited on a need-to-know basis. Only staff who require such access to carry out their job responsibilities are permitted, and all access is logged for audit purposes.
• Two-Factor Authentication for Internal Systems: All UEA8 staff with access to systems that store member data are required to use two-factor authentication when logging into those systems.
• 24/7 Monitoring & Threat Detection: UEA8's infrastructure is continuously monitored by automated intrusion detection systems and an internal security team. Any suspicious activity immediately generates an alert for prompt action.
• Regular Security Audits: Comprehensive security audits are conducted periodically by independent third-party security experts to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: UEA8 has a comprehensive incident response procedure to address any security breaches swiftly and efficiently, including member notification procedures for affected individuals within stipulated timeframes.

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. You also play an important role in keeping your account secure by using a strong password, enabling two-factor authentication, and not sharing your account information with anyone.

The UEA8 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and collect usage statistics that help us improve our services. The types of cookies used are as follows:

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling essential cookies may affect the overall functionality of the UEA8 platform.

UEA8 retains personal data only for as long as necessary for the stated purpose or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.

• Active Account Data: For as long as your UEA8 account remains active, we retain your profile and account information to keep the platform running properly. This data will be reviewed once the account is closed.
• Financial Transaction Records: All deposit, withdrawal and financial transaction records are retained for a minimum of 5 years from the transaction date, in line with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• Support Communication Records: Live chat session records, emails, and customer support communications are retained for 2 years for reference purposes and to address any disputes that may arise at a later date.
• Platform Usage Data: Game and betting history data is retained for 3 years for dispute resolution, responsible gaming programme, and regulatory compliance purposes.
• After Account Closure: When your UEA8 account is closed at your own request, data that is no longer required will be deleted within 90 days. However, transaction records and identity information may be retained for a longer period as required by law.
• Security Logs: Security and audit logs are retained for 1 year for the purpose of investigating security incidents if required.

As a UEA8 member, you have several important rights regarding your personal data. UEA8 is committed to making it easy for you to exercise these rights in a straightforward and hassle-free manner.

UEA8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform improvements. We are committed to notifying you of any significant changes.

• Change Notification: When there are material changes to this Privacy Policy, UEA8 will notify you via your registered email or through an in-platform notification at least 14 days before those changes take effect.
• Periodic Review: We recommend reviewing this Privacy Policy page periodically to stay up to date with the latest changes. The "Updated" date at the top of this page indicates when the current version came into effect.
• Acceptance of Changes: Continued use of the UEA8 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
• Your Rights If You Disagree: If you do not agree with any changes made, you have the right to close your UEA8 account before those changes take effect by contacting our customer support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how UEA8 handles your personal data, please do not hesitate to reach out to us. Our team is ready to assist you through the following channels:

• Email: support@uea8-jit.com — We respond to all privacy-related enquiries within 2 business days.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the UEA8 platform. Ideal for immediate enquiries.
• WhatsApp: The WhatsApp support number is available once you log in to your account under support settings.

When contacting us regarding a privacy matter, please clearly state:

• Full name and email address registered to your UEA8 account
• Type of request or enquiry (e.g. access rights, data deletion, complaint)
• Specific details of your request so we can process it promptly and accurately

UEA8 takes all privacy-related complaints seriously and will investigate and respond within a reasonable timeframe. For additional information on how we manage the platform as a whole, you may also refer to Terms & Conditions and page Responsible Gaming us.